Terms of Service
These Terms of Service describe your rights and responsibilities when using pinehilltrail.com and when engaging Pinehilltrail for advisory or implementation services. By accessing the site or requesting services you agree to these terms. If you are entering into a separate professional services agreement with Pinehilltrail, the terms of that agreement will govern for the scope of work described there. These terms cover permitted use of the site, content ownership, service engagement expectations, payment and invoicing where applicable, disclaimers, limitation of liability, and how disputes are handled. If you do not agree to these terms, please do not use the site and contact us directly to clarify how we can assist. Pinehilltrail reserves the right to modify terms and post updates with an effective date; material changes will be noted on the site.
Use of Site and Services
The site provides informational content, case summaries, and contact mechanisms. You may use the site for lawful business purposes and professional research. You may not misuse features or attempt to access restricted areas. When you contact Pinehilltrail to request services you agree to provide accurate contact and organizational information. For advisory engagements we rely on client-supplied data and stakeholder access to perform assessments and recommendations. Engagement terms such as scope, deliverables, timelines, fees, and confidentiality will be documented in a written engagement letter or statement of work. That document defines responsibilities, acceptance criteria, and any subcontracting arrangements. Unless a separate agreement states otherwise, standard professional terms apply and Pinehilltrail will invoice according to the engagement letter schedule. Clients are responsible for obtaining any third-party consents required for sharing nonpublic information during engagements.
Intellectual Property and Content
All site content, text, imagery, templates, and frameworks published by Pinehilltrail are protected by copyright and are provided for your internal use only. You may download or print content for internal reference, but you may not reproduce, distribute, or create derivative works without prior written permission. Client deliverables created under an engagement are owned as specified in the engagement letter; where the engagement includes deliverables developed specifically for the client, ownership terms will be agreed. Pinehilltrail retains the right to use aggregated, anonymized findings and lessons learned for research and marketing purposes, without revealing confidential client information. If you believe any content infringes intellectual property rights, please notify us promptly with sufficient detail to investigate.
Disclaimers and Limitation of Liability
Pinehilltrail provides professional recommendations based on available information and industry practice. All content and services are provided as-is and for general informational purposes, and we do not guarantee specific outcomes. To the maximum extent permitted by law, Pinehilltrail disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement. In no event will Pinehilltrail, its officers, affiliates, or employees be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, business, or goodwill, even if advised of the possibility of such damages. Our aggregate liability for direct damages arising out of or related to an engagement shall be limited to fees paid by the client to Pinehilltrail under the specific engagement giving rise to the claim, except where otherwise required by applicable law. These limitations apply regardless of the form of action, whether in contract, tort, strict liability, or other theory.
Privacy, Data Handling, and Security
We collect and process personal data as described in our Privacy Policy. When you submit information through the site or exchange data for an engagement, Pinehilltrail uses reasonable administrative, technical, and physical safeguards to protect personal data. You should avoid sending sensitive personal data via unencrypted email. For engagements that require handling sensitive or regulated data we will document specific safeguards in the engagement agreement and, where applicable, execute data processing terms or addenda. Retention and deletion schedules follow the practices in the Privacy Policy. If a data incident occurs we will follow legal obligations and our incident response plan, including notifying affected parties and regulators as required.
Governing Law, Dispute Resolution, and Contact
These terms are governed by the laws of the State of Oregon, United States, without regard to conflict of laws principles. Parties agree to first attempt to resolve disputes through good-faith negotiation. If unresolved, disputes will be submitted to the competent courts located in Multnomah County, Oregon, unless a separate engagement agreement specifies an alternative dispute resolution process such as arbitration. For privacy inquiries, data rights requests, notice of claims, or contract questions contact Pinehilltrail at the addresses below. Our office is Pinehilltrail, LLC, 124 Pinehill Trail, Suite 210, Portland, OR 97205, United States; phone +1 (503) 555-0124; email [email protected]. We aim to acknowledge substantive requests within two business days.